IT Support Specialist (1-Year Contract)

What You'll Do 

• Orchestrate the Employee Journey: Lead the end-to-end onboarding and offboarding processes. You will create engaging digital content (guides and videos) to empower users and ensure seamless asset recovery.
• Master Asset Governance: Take full ownership of the IT hardware lifecycle—from strategic procurement and inventory auditing to secure retirement and disposal.
• Elevate Service Standards: Provide expert-level technical support for Windows and Mac environments, while maintaining a robust Internal Knowledge Base (SOPs) for self-service.
• Analyze & Optimize: Build and maintain real-time dashboards (Looker Studio) to monitor ticket trends, asset status, and team productivity, using data to drive your decisions.
• Smart Procurement: Manage the purchasing process for IT assets (under 100,000 THB), focusing on vendor negotiation and cost optimization without compromising quality.

What You'll Need 

• 2–3+ years in IT Operations, IT Asset Management (ITAM), or a Service Desk capacity.
• OS Fluency: Deep technical proficiency in managing both Windows and Mac OS ecosystems and Google Workspace.
• Data Literacy: Advanced skills in Google Sheets/Excel and experience with data visualization tools.
• Communication: Strong command of Thai (written and verbal) to effectively support a diverse workforce; proficiency in English is considered a strong advantage.

What Sets You Apart 

• The "Experience" Lens: You don't just close tickets; you analyze the "User Journey" to identify and eliminate pain points before they escalate.
• Automation Mindset: You have a natural curiosity for finding manual workflows and replacing them with automated scripts or AI-driven solutions.
• Strategic Thinking: You apply Root Cause Analysis (RCA) to technical issues, ensuring that solutions are permanent rather than temporary fixes.
• Content Flair: The ability to translate technical jargon into "engaging" and easy-to-follow instructional content for non-technical users.