IT Support Director/Senior Manager

What you’ll do:

• Leadership & Team Management:
  • Lead and inspire a team of highly skilled support specialists.
  • Foster a positive, open-minded, and supportive working environment.
  • Assure a high level of support for our users and continuously look for improvements to the support experience.
• Strategic Planning & Execution:
  • Partner with key business stakeholders to define success metrics for projects and technologies.
  • Develop and execute strategic and operational initiatives.
  • Develop analytical models and present information to teams, partners, and executives.
•  IT Support & Service Delivery:
  • Develop and implement IT support strategies, policies, and procedures.
  • Monitor and analyze IT support metrics and OKRs to identify areas for improvement.
  • Ensure seamless integration and support of IT systems and services across departments.
• Budgeting & Vendor Management:
  • Oversee budgeting and vendor management to ensure cost-effective solutions.
  • Maintain strong vendor relationships to support IT initiatives and operations.
• Training & Development:
  • Ensure the IT support team is adequately trained to handle technical issues and support requests.
  • Promote a diverse and inclusive culture, encouraging feedback and open communication.
•  IT Security & Data Management:
  • Implement and manage IT security protocols to protect company data and systems from cyber threats.
  • Oversee user data management, ensuring data integrity, privacy, and compliance with relevant regulations.
• Cross-Functional Collaboration:
  • Act as a regional partner and advocate for the needs of your team and local employees.
  • Collaborate with global colleagues to ensure operational alignment and share best practices.
  • Work with stakeholders from various departments to maintain alignment towards common goals.

What you’ll have:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 7-10 years of experience in IT management, with a proven track record of leading IT support teams.
• Strong understanding of corporate and studio workstreams (if applicable).
• Excellent leadership, communication, and interpersonal skills.
• Excellent command of spoken and written English. Experience working in a multicultural environment is a plus.
• Strong knowledge of network infrastructure and technologies.
• Ability to develop and implement strategic IT initiatives.
• Experience with budgeting, vendor management, and cost-effective solution implementation.
• Proficiency in IT security protocols and data management.
• Ability to analyze metrics and OKRs to drive continuous improvement.
• Experience working in a global company and collaborating with diverse teams.

Preferred Qualifications:

• Relevant certifications such as ITIL, PMP, or CompTIA.
• Experience with Okta for identity and access management.
• Experience with Unified Endpoint Management (UEM) solutions.
• Experience in tech companies