Senior IT Operations Specialist

What You'll Do 

• Achieve a seamless "Day One" experience by orchestrating the end-to-end onboarding lifecycle, ensuring 100% of new joiners have immediate access to necessary tools and systems.
• Drive the implementation of a robust Asset Lifecycle Management system, maintaining 100% inventory accuracy from procurement and introduction to secure disposal.
• Collaborate with internal stakeholders and audit teams to ensure "Zero Audit Findings" through meticulous monthly User Access Reviews (UAR) and strict SLA adherence for access management.
• Be responsible for Process Innovation, identifying manual pain points and designing automated workflows (using No-code/Low-code or Scripting) to improve team productivity and service accuracy.
• Design and maintain Real-time Dashboards to provide data-driven insights into asset status, team performance, and operational trends for management review.

What You'll Need 

• 3–5+ years of experience in IT System Administration, IT Operations, or a Senior Service Desk role within a fast-paced environment.
• Technical Proficiency in OS: Solid, hands-on understanding of managing both macOS and Windows environments at scale.
• Data & Reporting Mastery: Advanced skills in Excel and Google Sheets for deep-dive data analysis and reporting.
• ITSM & Process Design: Proven experience using ITSM/Ticketing tools and the ability to visualize complex business logic into clear Process Flowcharts.
• Language Skills: Strong communication skills in English and Thai, essential for supporting our diverse, multi-national workforce.
• Service Excellence: A user-centric mindset with a proven track record of maintaining high user satisfaction scores.

What Sets You Apart 

• Automation Mindset: Practical experience implementing Automation via No-code/Low-code tools or scripting to eliminate repetitive manual tasks.
• Data Visualization Pro: Experience building insightful, real-time dashboards using Looker Studio or similar BI tools.
• Analytical Problem Solver: Demonstrated ability to perform Root Cause Analysis (RCA) to solve underlying issues rather than just treating symptoms.
• Compliance Knowledge: Familiarity with international security standards and audit-scope system requirements.