Technical Support Specialist

Top Priority
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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.


We are looking for an experienced Technical Support Specialist for our engineering team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you’ll Do:

  • Provide expert level 2 technical support for various LMWN products to customers and internal partners.
  • Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
  • Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
  • Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
  • Work with all stakeholders to enhance customer’s support experiences.
  • Call out major, elusive, and recurrent issues that are impacting clients.
  • Contribute product/technical troubleshooting knowledge-based articles for internal teams.
  • Able to work shifts and on weekends including holidays (a rotation basis).


What you’ll Need: 

  • Proven experience in Application Support, DevOps, or SRE team.
  • Logical problem solver who is self-motivated and a strong contributor within a team.
  • Proactive, initiative, and willing to learn new things.
  • Ability to work in a fast-paced environment and still be able to maintain quality of work.
  • Solid understanding of operating systems, networks, and SQL (knowledge of any programming language is a plus).
  • Familiar with troubleshooting and monitoring tools (Kibana, Grafana) are a plus.
  • Experience with API Troubleshooting or API Support is a plus.
  • Experience in a customer service environment and having outstanding Customer Service skills thorough knowledge of incident/problem/change processes.
  • Experience with Food Delivery Business or POS would be an advantage.
  • Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
  • Good written and verbal communication skills in English.
  • Ability to partner with business and technology stakeholders to successfully deliver projects or resolutions to customer concerns.
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LINE MAN Wongnai
8 T-One Building, 26,27 Floor Soi Sukhumvit 40, Phrakanong, Khlong Toei, Bangkok, 10110 Thailand
LINE MAN Technology (连曼)
10F.Nami B/D, NO.3 Huoju Road, Hi-tech Zone Dalian, China. 中国辽宁省大连市高新园区纳米大厦10F
127 Gaysorn Tower, Lumpini Unit A, B 18th Floor Pathumwan,Bangkok 10330, Thailand
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