Senior Strategy & Operations Manager

About LINE MAN Wongnai

We are Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What You’ll Do:

• Strategic Budget & Growth Ownership: Architect and own budget strategies. Balance user and driver acquisition, retention, and reactivation algorithms to maximize unit economics, lifetime value, and operational cost efficiency.
• Operational Performance & Scale: Drive operational planning and supply-demand balancing across regions. Leverage data-driven frameworks to optimize platform throughput, service level agreements, and peak-demand resilience.
• P&L & Performance Optimization: Establish key performance indicator (KPI) frameworks, identify systemic operational bottlenecks, and execute high-impact strategic initiatives that directly impact profitability and market share.
• Executive Leadership & Cross-Functional Influence: Lead cross-functional alignment across Product, Commercial, Marketing, and Regional Operations teams. Translate complex operational data into executive strategic roadmaps and actionable growth levers.
• Team Mentorship & Capability Building: Direct high-performing analysts and specialists, instilling structured problem-solving methodologies and fostering a culture of rigorous, data-first decision-making.