Senior Customer Support Transformation Specialist

What you’ll Do:

• Salesforce Configuration:
  • Configure standard Salesforce features such as objects, fields, record types, page layouts, and profiles.
  • Set up and manage workflows, approval processes, validation rules, and process builders to automate business processes.
  • Create and maintain reports and dashboards tailored to various team needs.
• Customization:
  • Design and implement Salesforce Lightning page layouts to enhance user experience.
  • Configure permissions, sharing rules, and role hierarchies to ensure data security and compliance.
  • Manage and deploy changes using Salesforce change sets and sandboxes.
• Data Management:
  • Import, export, and update data using Salesforce tools (e.g., Data Import Wizard, Data Loader).
  • Perform regular data audits to ensure accuracy and eliminate duplicates.
  • Define and manage data validation rules to maintain data integrity.
• User Support & Training:
  • Assist users with issues related to configurations and provide solutions to improve usability.
  • Create training materials and conduct sessions to ensure user adoption of new features and configurations.
  • Act as a liaison between end-users and the development team for advanced configurations.

What you’ll Need:

• Bachelor’s degree in Information Systems, Business Administration, or a related field (or equivalent experience).
• Experience in Salesforce configuration and administration.
• Strong understanding of Salesforce Service Cloud, and Lightning Experience.
• Familiarity with tools like Process Builder, Flows, and Validation Rules.
• Knowledge of Salesforce Data Loader and other data management tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Salesforce Administrator Certification or Salesforce Advanced Administrator Certification.
• Experience with other Salesforce products, such as Service Cloud and Case management module.
• Experience with Customer support or Customer experience department.