Senior Sales Operations Executive (1-year contract)

What you’ll Do:

• Friction Elimination & System Optimization: Audit the end-to-end CRM and administrative workflows. Identify systemic bottlenecks causing sales rep "downtime" and deploy frictionless tooling solutions to maximize actual selling hours.  
• Frontline Execution Support: Take high-level enablement strategies and break them down into granular, step-by-step operational plans, playbooks, and standardized communication workflows for field teams.  
• Data-Driven Productivity Tracking: Audit sales cycles, rep activity data, and pipeline leakage. Build and maintain performance dashboards that identify localized bottlenecks, using data to drive productivity interventions.
• GTM Coordination & Orchestration: Act as the central operations lead for launching new products, features, and campaigns. Coordinate cross-functionally with Product, Marketing, Operations to build seamless end-to-end sales readiness plans.
• Process & Tooling Optimization: Gather frontline operational requirements to improve, automate, or overhaul sales systems (CRM, lead routing, and reporting infrastructure), translating sales friction into clear technical updates for our product/engineering teams.
• Sales Policy & Rules of Engagement Architecture: Structure, roll out, and govern internal sales rules, policies, and account ownership frameworks. Ensure clear rules of engagement to reduce pipeline conflict and streamline deal execution.

What you’ll Need: 

• 3-5 years of experience in Sales Enablement, Sales Operations, or Growth/BizOps within a hyper-growth tech environment (SaaS, On-Demand, or Marketplace platforms preferred).
• Proven CRM/Tooling Mastery: Deep expertise managing Salesforce, HubSpot, or equivalent CRMs with a track record of setting up lead assignment parameters and streamlining data fields to save reps time.
• Advanced Data Literacy: Proficiency with SQL, Tableau, or Google Sheets to run analytical deep-dives into sales cycle duration, pipeline leakage, and rep productivity metrics.
• Execution Excellence & Discipline: A relentless "get things done" mindset. Highly organized, detail-oriented, and disciplined about following up on both pipeline metrics and frontline deliverables.  
• Impactful Communication: Demonstrated ability to work alongside cross-functional stakeholders, translating complex product rollouts into clear, frictionless processes for frontline sellers.

It’d be Great if You Have:

• Experience in Merchant/B2B ecosystems, digital payments, or POS software deployment in Thailand.
• Prior experience working in or supporting a squad-based or agile organizational structure.