Senior Supply Chain Executive - Cancel & Pick-up (1-Year Contract)

What you'll Do:

• Cancel & Pick-up
  • Receive cancellation requests and validate eligibility based on order status, contract terms, and internal policy
  • Coordinate device retrieval logistics — determine self-return or logistics pick-up and schedule accordingly
  • Track pick-up status end-to-end and follow up with logistics partners to ensure timely collection
  • Liaise with Finance Ops to process deposit refunds within agreed SLA and reconcile refund records between operational and financial systems
  • Manage escalation for cases where merchants fail to return devices as scheduled
• Reporting & Process Improvement
  • Maintain complete and up-to-date records across all three functions — claim, cancel/refund, and repair trackers
  • Prepare weekly and monthly summaries covering case volume, resolution rate, TAT performance, and repair cost
  • Identify inefficiencies and recurring issues across workflows; propose process improvements to the Team Leader
  • Support SOP documentation and updates as product lines or vendor processes evolve

What you'll Need:

• Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field
• 2–3 years of experience in after-sales operations, claim handling, or supply chain support roles
• Experience coordinating with repair vendors or logistics partners is a strong advantage
• Comfortable using Snipe-it or similar asset tracking systems, Salesforce or ticketing systems, and Google Sheets / Excel
• Detail-oriented with strong case management and follow-through skills across high volumes
• Clear communicator — able to coordinate with CS, Finance, Warehouse, and external vendors simultaneously
• Service-minded, organized, and able to prioritize effectively when handling multiple case types at once