Supply Chain Team Leader

What you’ll Do:

Supply Planning & Replenishment Management: 

• Lead and manage supply planning and replenishment processes to ensure optimal stock availability aligned with business demand. 
• Monitor inventory levels, aging stock, and replenishment cycles to prevent shortages or overstock situations. 
• Collaborate with Sales, Marketing, and BD teams to align supply plans with projected demand and campaign activities.

Claim & Repair Operations: 

• Oversee claim, repair, and refurbishment processes to ensure timely turnaround and cost control.
• Monitor repair lead time, vendor performance, and claim accuracy to reduce repeat issues and operational losses.
• Ensure proper tracking of assets, including serial numbers, warranty status, and asset conditions.
• Drive initiatives to improve repair efficiency and reduce defect recurrence.

Inventory & Asset Control: 

• Ensure accurate stock reconciliation between system records and physical inventory.
• Supervise inbound and outbound stock movements and enforce internal control compliance.
• Support asset utilization improvement through refurbishment, reallocation, and recovery initiatives.

Operational Excellence & Process Improvement: 

• Design, implement, and continuously improve SOPs related to supply chain operations, replenishment, and repair workflows.
• Analyze operational data and performance metrics to identify bottlenecks and improvement opportunities.
• Work closely with the Transformation team and system teams to enhance tools and reduce manual work through automation and process improvement.

Team Leadership & Cross-Functional Collaboration: 

• Lead and coach team members to ensure operational goals and SLAs are achieved.
• Allocate workload effectively and foster accountability within the team.
• Coordinate with cross-functional teams (Project, Finance, Warehouse, Vendor, After Sales Service) to ensure seamless operational execution.
• Escalate operational risks with clear root cause analysis and recommended solutions.

What you’ll Need:

• Bachelor’s degree or higher in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.
• 5+ years of experience in supply chain operations, inventory management, logistics, or repair/claim operations.
• At least 1–2 years of experience in team leadership or supervisory roles.
• Strong understanding of supply planning, replenishment, inventory control, and asset lifecycle management.
• Experience working with warehouse management systems (WMS), ERP/SAP, or operational systems is a plus.
• Strong analytical skills and ability to use data to drive operational decisions.
• Clear communication skills and ability to coordinate with cross-functional stakeholders.
• Strong ownership mindset, structured thinking, and ability to manage operational pressure effectively.