Fraud Operations Administrator (1-Year Contract)(LINE Pay)

What you’ll Do:

• Pre-Payment Fraud Review: Perform real-time screening and review of high-risk transactions, orders, and payout requests prior to payment processing to minimize financial loss and platform abuse
• Investigative Operations & Calls: Conduct outbound phone checks and direct inquiries with merchants, riders, and users to verify transaction authenticity, validate order details, and clarify suspicious activity
• Market Intelligence & Trend Analysis: Monitor external channels (including social media platforms, forums, and market trends) to gather intelligence on emerging fraud techniques, user schemes, and industry risks, presenting proactive findings to the fraud team
• Operational & Team Support: Assist team leaders and peers in executing system actions—such as flagging, holding, or deducting fraudulent orders—and assist in maintaining daily workflow efficiency
• Escalation & Subpoena Support: Investigate high-priority cases escalated by Customer Service (CS) and assist in gathering data or handling official requests for legal subpoenas
• Identity Verification (Dip-Chip): Support case requests related to user authentication, including processing and validating dip-chip (smart ID card) verification data
• Record Keeping & Reporting: Document investigation outcomes accurately, log flagged cases, and summarize daily/weekly findings into clear records for internal auditing and team reference
• Cross-Functional Collaboration: Partner with internal teams (Risk, Customer Support, Logistics, and Tech Operations) to gather evidence, escalate high-risk cases, and complete follow-up actions
• Working Schedule: Work a 5-day work week, including weekends and public holidays on a rotational shift schedule

What you’ll Need:

• Bachelor’s Degree in Business Administration, Logistics, Engineering, Statistics, or a related field
• 1–2 years of Operational experience in e-commerce, payment gateway, or logistics fraud prevention. Fresh graduates with relevant project/internship experience are welcome to apply.
• Experience in e-commerce or logistic fraud is highly preferred
• Strong proficiency in Microsoft Excel or Google Sheets for data management and tracking
• Strong analytical skills with high attention to detail and a naturally curious, investigative mindset
• Solid verbal communication skills for conducting structured outbound phone interviews and inquiries
• Proactive, accountable, and capable of working efficiently in a fast-paced environment