Senior Payment Operations Executive [LINE Pay]

What you’ll Do:

• Validate, investigate, and resolve complex payment issues and discrepancies, ensuring high processing accuracy and prompt resolution for escalated cases.
• Perform a reconciliation of payment transactions across various channels and proactively resolve systemic unmatched cases on a daily basis.
• Monitor payment system performance and transaction flows to identify abnormalities, coordinating with technical teams and external partners to resolve service disruptions.
• Act as a subject matter expert on payment services to troubleshoot and resolve intricate operational challenges with both internal stakeholders and external providers.
• Support the execution of operational projects and continuous improvement initiatives to enhance payment workflows efficiency.
• Maintain and update operational SOPs and process documentation to ensure standardization and compliance with internal controls.
• Serve as the primary contact for managing unexpected payment incidents, including providing support during weekends or holidays as necessary to ensure service continuity.

What you’ll Need:

• Bachelor’s degree in Business, Finance, Engineering, or a related field.
• 2-3 years of working experience in payment operations, fintech, or financial services.
• Proficient in Microsoft Excel or Google Sheets for data handling is a must.
• Familiarity with AI tools and basic coding (e.g., Google Apps Script, Python) for productivity enhancement or process automation is a plus.
• Strong analytical and problem-solving skills with the ability to identify root causes of financial and technical discrepancies.
• Excellent communication and interpersonal skills to collaborate effectively across departments.
• Highly detail-oriented, well-organized, and able to work independently in a fast-paced environment.
• Flexibility to work on a provided schedule, including weekends or unusual hours to handle urgent incidents.