Supply Operations Manager

What you’ll do:

• Rider Service Quality & Policy Enforcement:
  • Design, develop, and enforce comprehensive rider policies to control and continuously improve service quality.
  • Oversee critical rider behaviors, acceptance rates, and cancellation policies to ensure optimal service delivery and rider professionalism.
  • Analyze performance data to identify policy gaps and areas for intervention, driving measurable improvements in rider quality metrics.
• Rider Compliance & Standards:
  • Design, regulate, and enforce policies related to rider uniform and gear compliance.
  • Implement robust monitoring mechanisms to ensure adherence to compliance standards across the rider fleet.
• Operations Transformation & Automation Leadership:
  • Lead the strategic initiative to identify, analyze, and transform manual routine operational work into automated workflows, leveraging advanced tools and AI agents.
  • Champion a culture of continuous improvement, proactively challenging existing operational flows and seeking innovative solutions to enhance efficiency, scalability, and cost-effectiveness.
  • Collaborate cross-functionally with Product, Data, and other Operations teams to integrate new technologies and streamline processes that directly impact supply operations.
• Data Analysis & Strategic Insights:
  • Utilize data analysis to identify trends, diagnose operational issues, and measure the impact of policy changes and automation initiatives.
  • Translate complex data into actionable strategies and clear recommendations for senior leadership and relevant stakeholders.

What you’ll need:

• Bachelor’s degree or higher.
• 3-5+ years of experience in operations management, quality control, policy design/enforcement, or process improvement, preferably within food delivery, ride-hailing, or a high-volume on-demand service industry.
• Proven track record in identifying inefficiencies and implementing solutions to enhance operational performance and quality.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, data visualization software) to drive data-driven decision-making.
• Demonstrated open-mindedness and a growth mindset, with a proactive approach to continuous improvement and challenging the status quo.
• Experience with, or a strong passion for, automation tools (e.g., n8n, Zapier) and AI integration to streamline manual processes.
• Excellent communication and interpersonal skills, with the ability to articulate complex policies and collaborate effectively with diverse stakeholders across all levels.