LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
We are looking for an experienced Fraud Operations Executive to join our Finance Team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.
- Perform investigation of fraud cases detected from detection systems and other channels of which fraud is raised
- Maintain strong knowledge for industrial fraud by staying informed about behavior, industry changes
- Analyze and verify suspicious fraud cases to identify patterns, anomalies and process gaps
- Report on daily fraud trends and cluster characteristics, perform deep dives and write summaries
- Prepare fraud investigation performance periodically or ad-hoc report
- Coordinate with relevant parties such as Payment , Customer Support and Local team to verify information related to fraud cases
- Work with stakeholders to reduce fraud related losses, while maintaining focus on a positive customer experience
