Fraud Operations Executive (1-year contract)

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced Fraud Operations Executive to join our Finance Team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you’ll Do:

  • Perform investigation of fraud cases detected from detection systems and other channels of which fraud is raised
  • Maintain strong knowledge for industrial fraud by staying informed about behavior, industry changes
  • Analyze and verify suspicious fraud cases to identify patterns, anomalies and process gaps
  • Report on daily fraud trends and cluster characteristics, perform deep dives and write summaries
  • Prepare fraud investigation performance periodically or ad-hoc report
  • Coordinate with relevant parties such as Payment , Customer Support and Local team to verify information related to fraud cases
  • Work with stakeholders to reduce fraud related losses, while maintaining focus on a positive customer experience

What you’ll Need:

  • Bachelor’s degree in Logistic/Business/Engineering/Statistics or related fields
  • Experience in Ecommerce or logistic fraud highly preferred
  • 1 to 2 years working experience in related fields. Fresh graduates that have the necessary requirements may apply
  • Experience with Microsoft's Excel or Google's Sheets will be a big advantage
  • Curious and Good eye for detail
  • Extremely proactive, responsible, organized and ability to work in a fast-paced environment
  • Able to work within provided schedule (5 working days per week)
  • Able to work in shift (May have to work during weekends, no more than 5 working days per week)
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Benefits & Perks
Social Security
Work from home or anywhere
Company Laptop
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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