What you’ll Do:
- Manage assigned delinquent accounts to achieve daily collection targets
- Contact customers to inform them of overdue payments and follow up on commitments
- Negotiate repayment plans and drive collections to closure
- Monitor and track delinquent accounts to ensure timely payoff as agreed
- Coordinate repossession activities with internal teams and external partners
- Record collection activities and call logs accurately and in a timely manner
- Handle customer inquiries and complaints, acting as an escalation point
- Perform other ad-hoc tasks as assigned
What you’ll Need:
- Bachelor’s degree with experience working in an e-commerce, tech company, start up company.
- Negotiation skill and ability to work under high pressure
- Debt collection or call center experience of more than 1 year is a plus
- Knowledge of relevant legal requirements is a plus
- Ability to use MS office and work under pressure in a tight schedule.
- Ability to perform multitasks and manage priorities.