Credit Control and Collection Manager

What You’ll Do

• Manage the end-to-end recovery strategy to recover overdue platform receivables & loan installments and amounts across our Rider and Merchant products
• Lead and scale the in-house collection team for early-to-mid-bucket accounts, while simultaneously managing external collection agencies for later-stage or specific high-volume segments.
• Design and execute settlement (haircut) policies, debt restructuring programs, and payment plans for distressed borrowers
• Collaborate with other teams to utilize LMWN’s internal levers effectively (e.g., GMV deduction, notifications, temporary suspension, etc.)

What You’ll Need:

• 5+ years in collections, recovery operations, preferably within Fintech, Unsecured Consumer Lending, or a Gig-Economy platform
• 3+ years of direct management experience, specifically overseeing both internal collection teams and external vendor relationships
• Strong analytical mindset; ability to build and interpret capacity plans, vintage curves, flow rates, and agency performance metrics
• Experience managing automated repayment systems and working with CRM/Collection modules/Auto dialer
• Deep, practical knowledge of the Thai Debt Collection Practices Act and relevant BOT market conduct regulations