Commercial Support Executive (1-year contract)

What you’ll Do:

• Doing Monthly CRM and Quarter CRM for Platform
• Helping Commercial Planning to clean up leads before injecting into Salesforce for the sales team.
• Creating, maintaining and updating internal operations SOPs to align with directional changes and new ways of working.
• Fire fighting with Sales team to help solving sales day-to-day operations
• Identify and implement process improvements using automation or AI-assisted workflow tools (e.g. n8n, Zapier, Make).
• Collaborate with teams to automate repetitive operational tasks and enhance efficiency across commercial processes.

What you’ll Need:

• Bachelor's degree or equivalent.
• Having experience in Sales Support, Operation Analyst with relevant experience in Internet companies, and e-Commerce is an advantage
• Proficiency in MS Excel/Google sheet and experience with large data sets  (vlookup, pivot table etc)
• Understand Operations, Fulfillment and e-commerce business.
• Organized and hands-on person with great attention to detail.
• Experience or interest in workflow automation using tools such as n8n, Zapier, or Make (Integromat) to streamline processes and improve operational efficiency.
• Analytical mindset with a curiosity to explore technology-driven solutions for continuous improvement.
• Has a service mind, strong interpersonal skills and can interact with people at all levels.
• “CAN-DO” attitude, good manners, firm ownership, commitment, responsibility, and team player.