Loss Prevention Manager

What You’ll Do:
Strategy & Prevention:

• Design and execute strategies specifically aimed at preventing delinquency early in the loan lifecycle
• Analyze customer behavior to identify at-risk segments before they miss a payment

Operational Levers & Automation:

• Own the auto-deduct system and optimization of repayment triggers
• Ensure the repayment channels are available and reliable
• Manage and refine "nudges," including SMS, push notifications, emails, and platform application (user / rider / merchant) to guide customer behavior
• Implement and oversee platform levers to encourage timely repayment without damaging the long-term customer relationship

Performance Monitoring:

• Track roll-rates from current status to the delinquency bucket to measure strategy effectiveness
• Collaborate with the Portfolio Management team to align prevention tactics with overall portfolio health

Cross-Functional Support:

• Work with the Data & Model team to integrate early-warning signals into the collection workflow
• Provide feedback to the Underwriting & Policy team regarding the quality of the "through-the-door" mix based on early repayment performance

What You’ll Need:

• 5+ years in credit collections, specifically focused on early-stage delinquency or customer retention in a high-volume retail lending or fintech environment
• Understanding of "nudge theory" and how to influence customer payment behavior through digital communication
• Experience managing automated repayment systems and working with CRM/Collection modules
• Ability to interpret roll-rate data and adjust "soft" collection levers in real-time to optimize cure rates