What you'll do:
Partner Management
- Act as the main point of contact for assigned Mart partners and build strong, long-term relationships with key decision-makers.
- Manage partner accounts end-to-end, from relationship building and growth planning to day-to-day operations.
- Proactively identify opportunities, address partner concerns, and manage BAU operations such as listings, promotions, claims, and store issues.
- Work closely with partners and internal teams to resolve issues and ensure smooth business operations.
Business Growth & Performance
- Develop and execute account plans to achieve GMV, revenue, and growth targets.
- Identify and pursue growth opportunities across existing accounts and new partner prospects.
- Drive partner growth through platform tools and commercial solutions, including campaigns, co-funded promotions, and advertising.
- Analyze account performance, identify root causes and growth drivers, and translate data into actionable recommendations.
- Develop, test, and optimize account-level promotional and advertising strategies, and share successful approaches as best practices.
What you'll need:
- 2+ years of experience in Business Development, Key Account Management, E-commerce, FMCG/Retail Sales, or Digital/Performance Marketing. Experience in e-commerce or retail is a plus.
- Understanding of marketplace or platform operations, including order flow, claims/compensation, promotions, and platform tools. Candidates from non-marketplace backgrounds are welcome.
- Strong commercial and analytical mindset, with the ability to use data to identify opportunities and drive business growth.
- Strong ownership and ability to manage both account strategy and day-to-day execution independently.
