QA Executive (1-year contract)

Wongnai

Bangkok|Contract

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced QA Executive identifying the issues, evaluate the sales pitch and quality of services, and provide feedback to sales person and sales management. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you’ll do:

Observe and oversee the service provided by merchants and conduct random calls to inquire about customer/merchant satisfaction.
Collect data through random calls for analysis purposes. Conduct cold calls to gather additional information.
Prepare data reports.
Evaluate the service quality of agents by measuring CSAT scores.

What you’ll need: