Senior UX Researcher

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced user-obsessed researcher to take our design team and our products to another level. Product experience is at the forefront of what we do. You will play a key role in shaping the future of our products from app, web, and any other touchpoints along the combined ecosystem of LINE, LINE MAN, and Wongnai.

What you’ll Do

  • Conduct research and analyze data collected. Take the lead on the end-to-end research process from start to finish.
  • Define research questions and select the most impactful and insightful topics.
  • Design study and research. Selecting appropriate research methods for each particular research problem.
  • Identify opportunities and research topics beyond business requests/requirements.
  • Generate insights that are useful for product or business decisions.
  • Collaborate with product, data science, design, and engineering to ensure research methods and insights are well-grounded.
  • Proactively communicate insights and findings. Making insights easy to digest. Close the gap between user and product team.
  • Coach and lead the team in the area of qualitative research.


What you’ll Need:

  • Have a minimum of 4 years of experience working as a UX Researcher
  • Comfortable and proficient in planning, conducting, analyzing, and communicating research.
  • Experienced with a broad range of qualitative research methods such as user interviews, contextual studies, usability tests, surveys, etc.
  • Demonstrate critical thinking and autonomy. Question and define requirements, beyond the given request or scope.
  • Be a great storyteller and communicator. Bringing user insights to life in a way that impacts product decisions.
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Benefits & Perks
Flexible hours that suit your pace
Breakfast and lunch provided
Work from home or anywhere
Barista service available daily
MacBook provided for everyone
Afterwork beer available daily
No cap on your annual leave
Yearly company outing trip
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