IT Support Specialist

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The primary responsibility of this position will be the management of day-to-day IT end-user support in the company. Provide technical assistance to end-users concerning the use of computer hardware and software, including office applications, operating systems, printing and hardware installation.


  • Install and config computer hardware operating systems (Windows/Mac) and applications (iOS/Android)
  • Troubleshoot system and network problems and diagnosing and solving hardware or software faults
  • Monitor and maintain computer systems and networks
  • Provide support, including procedural documentation and relevant reports
  • Be a mentor on software usage for employees (such as Google Workspace (Docs, Sheets, Slides), Microsoft Office)
  • Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required
  • Coordinate with service providers for support network issues and security policy
  • Set up new users' accounts and profiles and deal with password issues
  • Train new employees to use necessary software or systems.
  • Create purchase requisitions for IT hardware/software
  • Support office activities, event organization, employees’ events


  • Bachelor's Degree in IT-related fields
  • 3-5 years of experience in large enterprise
  • Background: Solid experience in problem analysis and resolution of software problems
  • Experience supporting: Strong networking knowledge (such as TCP/IP, switches, routers, etc) is a plus
  • Proficient in programs (such as Google Workspace (Docs, Sheets), Microsoft Office)
  • Creative: Candidate will be innovative, have strong problem solving capabilities and is able to adapt to new processes and procedures quickly while dealing with many varied technical support requests
  • Independent: The ideal candidate will be dedicated, flexible, and have a demonstrated ability to maintain high levels of productivity with minimal supervision
  • logical reasoning: Strong logical reasoning and analytical skills; likes to solve problems with a get-it-done attitude
  • Writing: Strong written and verbal communication skills
  • Familiarity with Mac is a must
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Benefits & Perks
Flexible hours that suit your pace
Breakfast and lunch provided
Work from home or anywhere
Barista service available daily
MacBook provided for everyone
Afterwork beer available daily
No cap on your annual leave
Yearly company outing trip