Restaurant Operations Senior Manager (Resso/Ads/Deal)

Bangkok
|Permanent
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Responsibilities

  • To take care the operation of LINE MAN Wongnai merchants products delivering which happened right after merchant sign up
  • Responsible products: POS, Ads, and Deals
  • KPIs: Service Level, Retention Rate, Merchant Satisfaction and Operation Cost
  • Reporting team: Onboarding, Customer Success, Retention, and 2nd Level Support
  • Reporting to: Head of Merchants Ops

Qualification

  • Result-Oriented and Analytical: informed by data. You understand how to utilize qualitative information to support impactful decisions
  • MultiTasker: able to handle multiple projects and levels of work simultaneously.
  • Project and Stakeholder Manager: able to handle several projects involved by many different parties, understand peoples, able to keep things aligned and deliver the result
  • Adaptable: things change quickly, and we plan to remain small. Adapting to these changes is critical.
  • Determined: don’t mind digging deep to get the job done, even if the task isn’t always exciting.
  • Self-Starter: don’t require direction to pick up and go, but rather you see the problems in front of you that need to be addressed.
  • Team-Leaders: recognize the importance of team skills like accountability, responsibility, and shared success
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Benefits & Perks
Flexible hours that suit your pace
Breakfast and lunch provided
Work from home or anywhere
Barista service available daily
MacBook provided for everyone
Afterwork beer available daily
No cap on your annual leave
Yearly company outing trip