Rider Coordinator (Fleet Team)

Bangkok
Permanent

Responsibilities:

  • Directly engage with our riders to solve complex issues and to optimize and maintain the quality of service they've come to expect
  • Report troubleshooting and complex issues from Riders side to resolution and escalate appropriately report to Manager.
  • Actively contribute to multiple internally facing projects to improve tools, operations, services offered with the aim of improving overall rider experience
  • Contribute to documentation, training materials, and internal communication efforts
  • Master operational tools such as internal systems and operator tools to include GoogleSheet, FaceBook, Line Chat to assist our riders and improve our operations
  • Contribute to projects to improve the overall operational efficiency of the Rider Community team
  • Create and publish a variety self-service tools and features on the  LINE MAN Fleet service center (e. g. Google Form, etc)
  • Track and report trends happening via riders feedback and report trends

Qualifications:

  • Thai nationality
  • Experience with Rider coordinator in food delivery App
  • 2-5 years experience in an Driver Operations, customer service team or a strong desire to entire an operational career path
  • Ability to manage multiple projects and competing priorities simultaneously, to work independently, and to drive projects to completion with minimum guidance and attention to detail
  • Exceptional hospitality and communication skills to resolve rider issues, escalate appropriately, and drive continuous improvement
  • Familiarity with data analysis in Excel and data visualization tools such as GoogleSheet, FaceBook, Line Chat or a strong desire to master these tools
  • Experience with service operations and/or rider community tools highly desired