Rider Coordinator

Bangkok
|Permanent
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Responsibilities:

  • Directly engage with our riders to solve complex issues and to optimize and maintain the quality of service they've come to expect
  • Report troubleshooting and complex issues from Riders side to resolution and escalate appropriately report to Manager.
  • Actively contribute to multiple internally facing projects to improve tools, operations, services offered with the aim of improving overall rider experience
  • Contribute to documentation, training materials, and internal communication efforts
  • Master operational tools such as internal systems and operator tools to include GoogleSheet, FaceBook, Line Chat to assist our riders and improve our operations
  • Contribute to projects to improve the overall operational efficiency of the Rider Community team
  • Create and publish a variety self-service tools and features on the  LINE MAN Fleet service center (e. g. Google Form, etc)
  • Track and report trends happening via riders feedback and report trends

Qualifications:

  • Thai nationality
  • Experience with Rider coordinator in food delivery App
  • 2-5 years experience in an Driver Operations, customer service team or a strong desire to entire an operational career path
  • Ability to manage multiple projects and competing priorities simultaneously, to work independently, and to drive projects to completion with minimum guidance and attention to detail
  • Exceptional hospitality and communication skills to resolve rider issues, escalate appropriately, and drive continuous improvement
  • Familiarity with data analysis in Excel and data visualization tools such as GoogleSheet, FaceBook, Line Chat or a strong desire to master these tools
  • Experience with service operations and/or rider community tools highly desired
Apply Now
Benefits & Perks
Flexible hours that suit your pace
Breakfast and lunch provided
Work from home or anywhere
Barista service available daily
MacBook provided for everyone
Afterwork beer available daily
Feel free to relax with unlimited leave
Yearly company outing trip