Customer Support Supervisor

Bangkok
|Permanent
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Responsibilities

  • Manage team members, develop team strengths and improve weaknesses
  • Provide team coaching to ensure existing and new products knowledge efficientcy.
  • Check the timely handling of all customer services job including voice and non voices productivities, ensuring that SLA targets are met
  • Monitor CS Agent contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner
  • Supporting all daily routine tasks, also supporting CS’s for complicate and complaint cases handling
  • Monitor the accurate preparation and timely submission of work reports
  • Update and briefing of CS agents of news/changes in products and organizations
  • Prepare CS Agents related daily, weekly and monthly reports as required
  • Manage team roaster and day off and provide weekly resources allocation to managers and assistant manager
  • Provide Team and individual performance information to Managers, Assistant Manager and Members as required
  • Perform other duties and special assignments as required

Qualifications

  • Role model
  • Can do attitude
  • Efficient computer skills with Google drive tools as a minimum (typing while listening would be advantage)
  • Pleasant manner and a clear speaking voice
  • Good communication and interpersonal skill
  • The ability to think quickly, remain calm and handle situations under pressure.
  • 3 year’s work experience in customer service or a related field would also be an advantage
  • Work experience Senior/Supervisor Role will be advantage
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Benefits & Perks
Flexible hours that suit your pace
Breakfast and lunch provided
Work from home or anywhere
Barista service available daily
MacBook provided for everyone
Afterwork beer available daily
No cap on your annual leave
Yearly company outing trip