Senior Process Improvement Executive - Financial Products (1-year contract)

What you’ll Do

• Operations and Productivity Excellence:
  • Investigate and resolve operational challenges, including exception reports, customer service concerns, and other related issues.
  • Support and manage operational projects, such as system and platform management, client onboarding, payment transactions, and data validation.
  • Manage end-to-end execution of strategic projects, collaborating with cross-functional teams such as Business Development, Risk, Product, Marketing, Finance, Legal, and external partners to get things off the ground.

• Products & Process Improvement:
  • Lead process improvement efforts for financial products by identifying and addressing workflow inefficiencies to overall operational performance.
  • Drive product and business planning processes by analyzing product requirements and developing into actionable items to achieve objectives.
  • Prepare and deliver reports by collecting, analyzing, and summarizing key data trends to inform decision-making and measure success.

What you’ll Need: 

• 2-3 years of experience in e-commerce, logistics, Fintech, Banking, e-wallet , e-commerce operation is a plus. Fresh Graduates will also be considered.
• Bachelor’s degree or higher in Business, Economics, Accounting, or Engineering or any related fields.
• Good soft skill: Good communication skills, relationship-building skills,  a high service mind., and ability to work well under pressure.
• Detail oriented, Problem solver and logical thinking
• Enjoy working in a fast-paced environment and have a passion to help Thai people live better.
• “CAN-DO” attitude, eager to learn, good manner, strong passion, detail oriented, good Interpersonal skill, responsibility, and team players.