Operations Administrative Officer - KYM (1-year contract) (LINE Pay)

What you’ll Do:

• Verify merchant’s documents to comply with company know your merchant (KYM) policy
• Manage and execute operations according to established systems or processes, ensuring smooth implementation in accordance with service level agreements (SLA)
• Measure and summarize performance of responsible tasks in numerical terms, providing insights for team leaders to identify areas for improvement
• Collaborate with various departments to ensure accurate and timely delivery of merchant services
• Support team in any special projects assigned efficiently

What you’ll Need:

• Bachelor's degree in a relevant field is preferred
• Experience in Operations Management, Project Management, or related roles
• Emphasize the importance of measuring Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and work quality
• Detail-oriented with excellent communication and coordination skills, and a strong service mindset
• Possess a Growth Mindset, adaptability to change, and willingness to embrace new processes and assignments.
• Proficient in Excel or Google Sheets