Senior Retention Executive POS (1-year contract)

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for the Senior Operations Executive (POS). Responsible for retention operation tasks and support after sales service, to help customers happily continue using POS SaaS by building effective customer engagement and providing the most suitable solution for customers with the best experience then maximize the stickiness and minimize churn rate. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.


What you’ll do:

  • Manage retention operation including interview and retain churn customer, bad debt operation, and contract changes.
  • Check up and interview customers to build engagement, understand their pain and help customers. encourage customer to utilize full feature of POS.
  • Summarize customer feedback and pain points and work with related teams to solve or improve those issue.
  • Manage all daily operation tasks and handle complicated complaints.
  • Summarize the root cause of issues and update SOP/SLA to smooth the operation


What you’ll need:

  • Bachelor or Master of Engineering, Business Administration, or any related field.
  • Experience in e-Commerce, food delivery, or relevance business in HRD, customer service, customer experience, process improvement, operations or a related field would also be an advantage.
  • Strong in people management, numerical and analytical skills, and attention to detail.
  • Proficiency in Excel (PIVOT, SUMMARY, etc.), Google Sheets, Google Slides and PowerPoint.
  • Possess problem-solving skill and solutions-oriented mind.
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LINE MAN Wongnai
8 T-One Building, 26,27 Floor Soi Sukhumvit 40, Phrakanong, Khlong Toei, Bangkok, 10110 Thailand
LINE MAN Technology (连曼)
10F.Nami B/D, NO.3 Huoju Road, Hi-tech Zone Dalian, China. 中国辽宁省大连市高新园区纳米大厦10F
127 Gaysorn Tower, Lumpini Unit A, B 18th Floor Pathumwan,Bangkok 10330, Thailand
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