Supply Chain Team Leader (Asset Retrieval and Fulfillment Services)

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for a proficient Supply Chain Team Leader to oversee our supply chain operations. Operating in a dynamic environment, you will leverage your expertise to address challenges crucial to our goal of becoming Thailand's top food platform.

What you’ll Do:

  • Plan and manage resources across the entire supply chain, as well as identify process bottlenecks, and implement solutions to resolve issues in a timely manner involving procurement, legal, financial accounting, fulfillment services and asset retrieval partners.
  • Identify and address process bottlenecks within the asset retrieval process, ensuring efficient and timely collection of electronic devices, POS and accessories.
  • Develop and maintain strong relationships with vendors and warehouse fulfillment services involved in the operational process, ensuring effective negotiation and partnership to maximize value for the company.
  • Coordinate with internal teams to streamline asset retrieval procedures, ensuring smooth and efficient operations.
  • Lead a team responsible for scheduling and conducting visits to customer locations for asset retrieval, ensuring compliance with company policies.
  • Maintain accurate records of asset retrieval activities, including successful retrievals and pending backlog, and provide regular reports to management.
  • Collaborate with cross functional teams to ensure timely and accurate billing for services rendered and manage asset retrieval for customers who cancel subscriptions or default on payments.
  • Monitor and track key performance indicators related to warehouse operations and asset retrieval, such as capacity management, service level agreement (SLA), retrieval success rates, turnaround times, and operation cost effectiveness.
  • Provide leadership and guidance to the asset retrieval team, fostering a culture of accountability, teamwork, cost structure and continuous improvement.
  • Stay updated on industry trends and best practices in supply chain management and asset retrieval, implementing relevant changes and improvements as needed.

What you’ll Need:

  • Bachelor’s degree in Business, Statistics, Logistics, or related fields.
  • At least 5+ years experience in operations, supply chain management in retail industry background or related fields.
  • Proficiency with MS Excel and experience with large data sets.
  • Previous experience in asset retrieval or fulfillment service is a plus.
  • Strong negotiation, analytical thinking and problem solving skills.
  • Ability to work under pressure and meet deadlines.
  • Has a service mind, strong interpersonal skill and is capable of interacting with people and all levels.
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LINE MAN Wongnai
8 T-One Building, 26,27 Floor Soi Sukhumvit 40, Phrakanong, Khlong Toei, Bangkok, 10110 Thailand
LINE MAN Technology (连曼)
10F.Nami B/D, NO.3 Huoju Road, Hi-tech Zone Dalian, China. 中国辽宁省大连市高新园区纳米大厦10F
127 Gaysorn Tower, Lumpini Unit A, B 18th Floor Pathumwan,Bangkok 10330, Thailand
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