Merchant Product Operation Executive ( 1-year contract )

What you’ll Do:

• Monitoring Fulfillment Rate and Restaurant Cancellation Rate.
• Manage and monitor merchant CSAT and NPS score with relevant teams. 
• Analyze problems, investigate root causes, gather data, and collaborate with relevant teams to promptly resolve issues, while also proposing preventive measures.
• Measure and summarize performance of responsible tasks in numerical terms, providing insights for team leaders to identify areas for improvement.
• Always alert for unexpected event and may require action immediately
• Collaborate with various departments to ensure accurate and timely delivery of merchant services. Support the team and special projects assigned efficiently.

What you’ll Need: 

• Bachelor's degree in a relevant field is preferred.
• Work experience in Operations Management, Project Management, or related roles.
• Emphasize the importance of measuring Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and work quality.
• Detail-oriented with excellent communication and coordination skills, and a strong service mindset.
• Skilled in data analysis, proposing development strategies, troubleshooting, and taking action.
• Possess a Growth Mindset, adaptability to change, and willingness to embrace new processes and assignments.
• Proficient in Excel or Google Sheets, and familiarity with SQL is a plus.