About LINE MAN Wongnai
LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
What you’ll do :
- Responsible for Customer On-Boarding including training appointment call, first training call, retrain call and incubation call, to provide complete information and knowledge related to POS to allow new customer can start using POS service fast, smooth with best experience
- Work together with other team member to meet target SLA, achieve maximum productivity and performance
- Understand an in-depth and update knowledge of the product (POS) and Merchant to provide the best training for customer
- Prepare and keep updating the training procedure overall as well as the training materials for self on-boarding customer (Webside, Youtube, Brochure).
- Measure and summarize performance of responsible tasks in numerical terms, providing insights for team leaders to identify areas for improvement.
- Provide Team and individual performance information to Managers, Assistant Manager and Members on a weekly basis.
- Create a plan and evaluate the operation's workflow to enhance work efficiency.
- Design and improve SOP/Process for customer on-boarding activities related workstream to maintaining an operational excellences through nationwide POS users
- Analyze and leverage the data and create an effective weekly and monthly report that is able to identify key success or fail factors with result driven. provide the data-driven solution or option
- Collaborate with Sales, Marketing, CS, Incubation and Supply-chain team to develop long-term solution building up POS Customer best experience and operational performances
- Perform other duties and special assignments as required.