Senior Operations Executive

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

Financial Products & Services team at LINE MAN Wongnai connects financially underserved customers on our platform, from small business merchants to delivery riders,  with a span of offerings - Buy Now Pay Later, Lending, Insurance, and more to come.

With the power of a large-scale ecosystem, data, and technology, the in-house Fintech team helps Thai people live better and be more financially inclusive with uniquely innovative products and access to digital finance.

What you’ll Do:

  • As an owner of the Operations workstream, Manage day-to-day tasks of financial product operations such as onboarding, reporting, reconciliation, data validating, etc.
  • Champion and deliver an approach for new initiatives across financial products.
  • Investigate and resolve issues, exception reports, customer service, and related issues.
  • Analyze and point out weaknesses in the existing process to improve effectiveness.
  • Setup and run reports and dashboards when required by staff and management to provide relevant data
  • Liaise operations-related parties such as onboarding, administration, logistics, order processing, inventory management, customer service, platform management, etc.
  • Communicate working team requirements and desires back to the product team to influence product functionality and roadmap

What you’ll Need:

  • Bachelor’s degree or higher in Business, Economics, Accounting, or Engineering or related fields
  • 2+ year experience in Fintech environment or/and Lending business
  • Experience in e-commerce, Fintech, Banking, e-wallet, or insurance is a plus
  • Excellent written and verbal communication skills
  • “CAN-DO” attitude, eager to learn good manner, strong passion detail oriented, good Interpersonal skill person, responsibility, and team player
  • Driven, self-managed, and self-initiated  
  • Good team player, positive attitude, and eager to learn
  • Enjoy working in a fast-paced environment and have a passion to help Thai people live better
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Benefits & Perks
Flexible hours that suit your pace
Work from home or anywhere
MacBook provided for everyone
No cap on your annual leave
LINE MAN Services Coupon
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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