Learning & Development Manager

What you’ll do: 

• Sales Bible & Knowledge Management: Establish and maintain the "Single Source of Truth" (product knowledge, pricing, scripts, objection handling). Build a searchable, rapidly updated repository with field-ready reference materials such as Quick Reference Cards and establish a feedback loop with Product and Marketing.
• Training Design & Delivery: Design, execute, and structure scalable  programs for new joiners and employees to promote the continuous learning culture.
• Quality Assurance (QA) System: Define sales quality KPIs and scorecard; track team performance metrics on a weekly and monthly basis.
• Assessment, Certification & Engagement: Lead the MDS Rise program to boost team engagement via gamification, leaderboards, and rewards. Design a multi-tiered certification system (Bronze/Silver/Gold) and run assessments for new and existing reps.
• Reporting & Analytics: Maintain dashboards tracking sales quality, training completion, and certifications. Conduct cohort analysis to correlate training metrics with actual sales ROI, presenting insights monthly to leaders.
• Technology & AI Integration: Evaluate, select, and implement appropriate EdTech, Learning Management Systems (LMS), and AI tools tailored to a field sales environment. Adopt AI role-play tools, conversation intelligence software, and automated coaching modules to scale training and QA.

What you’ll need: 

• A minimum of 5 years of professional experience in L&D, Sales Training, or Sales Enablement.  
• Proven experience working with large sales teams (50+ people) with a solid understanding of field sales dynamics.  
• End-to-end experience managing training programs from initial design and delivery to final evaluation.  
• Experience building or managing Knowledge Management Systems, corporate wikis, or Sales Playbooks.  Background in quality assurance (QA), call monitoring, or performance coaching.  
• Experience within the Tech, SaaS, FinTech, or B2B Sales industries is highly advantageous.
• Strong understanding and practical experience managing Learning Management Systems (LMS) such as Moodle, TalentLMS, 360Learning, or equivalent platforms.
• Familiarity with AI tools designed for sales training or QA, such as AI role-playing and conversation intelligence software (e.g., Gong, Chorus, or similar).
• Strong data analysis skills with the ability to build dashboards and reports using Excel, Google Sheets, or Business Intelligence (BI) tools.
• Ability to develop e-learning content independently or successfully manage third-party content creation vendors.