Operations Executive - Ecommerce (1-year-contract)(LINE Pay)

What you’ll Do:

• Monitor and control store performance metrics (delivery score, chat response, cancellation rate, overall store rating) across Shopee, Lazada, and TikTok.
• Ensure merchant accounts maintain good standing and comply with each platform’s policies.
• Analyze and report sales performance data by channel, highlighting key trends and opportunities.
• Upload and maintain product listings, ensuring accuracy of content and alignment with campaign requirements.
• Collaborate closely with Marketing and Business teams to support promotions, campaigns, and sales growth initiatives.
• Identify operational issues that impact performance and propose improvements to processes or systems.
• Provide regular performance updates to management and stakeholders.

What you’ll Need: 

• Previous experience in E-commerce operations, channel performance monitoring, or quality monitoring is a plus.
• Strong understanding of Shopee, Lazada, and TikTok seller center metrics and requirements.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Proficiency in Excel/Google Sheets and ability to prepare clear sales performance reports.
• Good communication skills and ability to collaborate across teams (Ops, Marketing, Business).
• Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.