Assistant Operational Risk Manager (LINE Pay)

What You'll Do:

Operational Risk Monitoring & Revenue Control

• Develop and maintain operational risk monitoring across key business processes including budget utilization, promotion setup, incentive programs, pricing configuration, settlement, and merchant onboarding
• Monitor daily operational risk indicators and identify abnormal activities, potential revenue leakage, and control failures
• Build risk dashboards and analytical frameworks to provide visibility into operational risk trends and financial exposure
• Quantify operational losses and identify high-impact risk areas across different business verticals

Incident Investigation & Root Cause Analysis

• Lead operational incident reviews to identify process gaps, control weaknesses, and system limitations
• Analyze recurring operational incidents and identify common root causes across business units
• Partner with stakeholders to ensure timely investigation, resolution, and preventive actions for operational incidents
• Maintain operational risk registers and support post-incident reviews

Control Framework & Process Improvement

• Design and implement operational control mechanisms to prevent recurring incidents and revenue leakage
• Review business workflows and recommend control improvements, validation rules, approval checkpoints, and operational safeguards
• Partner with Product and Engineering teams to propose automation opportunities that reduce manual operational risks
• Support business teams in implementing scalable and sustainable operational control practices

Cross-functional Risk Governance

• Work closely with Business Development, Operations, Finance, Product, Compliance, and other stakeholders to improve operational governance
• Drive discussions on operational risks and recommend mitigation plans based on data and business impact
• Support management reporting by providing actionable insights and risk assessments for key operational initiatives

What You'll Need:

• Bachelor's degree in Business Administration, Accounting, Finance, Engineering, Statistics, Information Systems, or a related field
• 4+ years (Assistant Manager) of experience in Operations, Risk Management, Internal Control, Audit, Consulting, Business Operations, or related functions
• Strong analytical thinking with the ability to identify operational risks, investigate root causes, and translate findings into practical business improvements
• Experience working with data using SQL and BI tools (e.g. Redash, Tableau, Looker, Power BI) to analyze operational performance and financial risks
• Good understanding of operational processes in marketplace, e-commerce, fintech, payment, or platform businesses is a strong advantage
• Experience in process improvement, operational excellence, internal control, or governance is preferred
• Ability to communicate effectively and collaborate with cross-functional stakeholders, including Business, Operations, Finance, Product, and Engineering teams
• Comfortable leveraging AI tools (e.g. ChatGPT, Claude, Gemini, Copilot, or equivalent) to improve analytical workflows, automate repetitive tasks, accelerate investigations, and enhance productivity
• Curiosity to learn new technologies and continuously improve processes through automation and data-driven decision making
• Self-driven, detail-oriented, and comfortable working in a fast-paced environment with evolving business priorities