Fleet Community Manager

Bangkok
Permanent

Responsibilities

  • Be a passionate advocate for drivers and answer any questions that come your way in a fast-moving environment
  • Listen attentively to the voice of the driver’s community and provide feedback to the rest of the company.
  • Identify, building a strong relationship with local community leaders and then them to be our advocate in each city
  • Dive deep into the performance numbers, perform gap analysis, and take data-driven actions to increase the quality and the reactivity of our community standard.
  • Ensure the collaboration of our engineering and operation teams to improve internal tools and user experience.
  • Be in charge of guiding development and improvement projects for Community Support
  • Coordinate with Marketing, PR, and Communications teams to ensure brand consistency

Qualifcations

  • Bachelor degree or higher in marketing or relevant field
  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
  • Ability to identify and track relevant community metrics
  • Excellent verbal communication and writing skills
  • Very strong analytical skills and data-driven; familiar with analyzing and making decision-based on numbers
  • Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
  • Enthusiastic, can-do attitude.
  • Willing to be flexible and get the hands dirty to get the job done.
  • Have the ability to work cross-functionally and interact with internal and external partners.
  • Fast learner and be comfortable working in a fast-changing startup environment.
  • The ability to working and communicate cross-functionally