Customer Support Project/System Coordinator

Bangkok
Permanent

Responsibilities

  • Coordinate between department, organization and BPO services
  • Help coordinate master SOP for all team and keep it up to date
  • Help coordinate and create CS agent manual for business as usual
  • Explore the systems of department and make the standard manual and keep it up to date
  • To come up with the ideas of system painpoints to help lean the do the process improvement with management
  • Do the department system maintenance and gather requirement from business team as needed
  • Set and be assured the readiness and smoothness of CS staff onbording (all levels) 
  • Be the center of department user maintenance; generate, maintain and termination request in daily basis and keep it up to date
  • Be a document custodian of department, including operation,system, legal and finanical documents
  • Track the department internal and external facility usage in monthly basis and keep it up to date
  • Track the department budget and expense in monthly basis and keep it up to date
  • Track of BPOs service and prepare for reconciliation in monthly basis
  • Assist and support management team as request

Qualifications

  • Good communication and interpersonal skill
  • Experience in gathering call center system requirement and Testing
  • Experience in SOP and manual be the advantage
  • Knowledge file management, transcription, and other administrative procedures
  • Work experience in customer service or a related field would also be an advantage
  • The ability to think quickly and get things done
  • Detail oriented