Intern - IT Support

What You'll Do 

• The First Line of Defense: Act as a responsive representative of the IT team, helping resolve hardware and software (Windows/Mac) issues for a diverse workforce via Slack, Jira, and in-person support (Walk-ins).
• Learn and Apply AI in Real Work: Bridge the gap between human support and automation by learning how to convert common technical fixes into "How-to" articles and structuring data for AI training, giving you a clear picture of how leading organizations use AI to drive and elevate support operations.
• Incident Lifecycle Management: Learn to master the use of Jira by collaborating with L2/Senior IT teams to track, update, and resolve tickets, ensuring no employee problem goes unanswered.
• Knowledge Base Ownership: Assist in creating and updating Standard Operating Procedures (SOPs) to ensure the Internal Knowledge Base is accurate and ready for both human and AI retrieval.
• Data-Driven Insights: Learn to design real-time dashboards in Jira to monitor ticket status, identify support trends, and analyze satisfaction data to improve the overall user journey.

What You'll Need 

• Educational Foundation: Currently pursuing or a recent graduate with a Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Technical Troubleshooting: A basic understanding of analyzing and troubleshooting issues on Windows and macOS operating systems.
• Service Excellence: A strong Service Mindset—you are patient, empathetic, and genuinely passionate about helping internal users solve their daily tech problems.
• Communication Skills: Good command of Thai (Verbal & Written) and some familiarity with English to effectively support and collaborate with a diverse, multi-national workforce.
• Structured Thinking: Highly organized with the ability to clearly structure data, documentation, and technical logs.

What Sets You Apart 

• Enterprise AI Interest: Enthusiastic about learning and observing how AI, Large Language Models (LLMs), or Virtual Agents are practically applied in a leading company to enhance Service Desk efficiency.
• Automation Enthusiast: You’ve experimented with Slack workflows, integrations, or configuring basic automation rules within ticketing platforms.
• SaaS Curiosity: Basic familiarity with configuring or administering tools like Google Workspace (G-Suite) or other cloud-based productivity platforms.
• Fast Learner: A tech-savvy and curious nature, demonstrating high enthusiasm for continuously learning new tools and leveraging technology to improve workplace efficiency.