Fleet QC Lead

Bangkok
|Permanent
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Responsibilities

  • Conduct concrete policy, protocol, along with reinforcement based on the organization's goals
  • Verify and compile all processes involving riders are established with quality standards and minimum requirements
  • Perform regular quality assessments on all fleet vehicles, riders that each interaction steps with our platform to ensure expected service levels will be met
  • Participate in rider environment and internal meetings to identify needs and expectations
  • Coordinate with all team members as well as related teams, especially training and communications to align on obligations and protocols
  • Provide given feedback to team to revisit plans and improve performance while resolve quality-related issues in a timely manner
  • Ensure that best practices are being followed amongst all projects while prepare report for management to review
  • Investigate and resolve complaints regarding misleading actions from riders and propose targeted solutions to eliminate operational inefficiencies

Qualifications

  • Extremely organized and detail-oriented
  • High stakeholders management skills
  • Experienced in QA / QC is preferred
  • Understanding of rider environment
  • Strong understanding of quality control standards and testing techniques
  • Basic knowledge of laws and regulations
  • Bachelor degree or equivalent
  • Minimum of 2 years of experience in quality assurance, or related fields
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Benefits & Perks
Flexible hours that suit your pace
Breakfast and lunch provided
Work from home or anywhere
Barista service available daily
MacBook provided for everyone
Afterwork beer available daily
No cap on your annual leave
Yearly company outing trip