Fleet CRM Assistant Manager

Bangkok
|Permanent
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Responsibilities

  • Manage the business’s day-to-day rider relations protocols, refinement, CRM segmentation, onsite personalization, and product recommendation through communication
  • Leverage all communication tools, testing SMS, emails, social media, as well as offline channel to improve stickiness and engagement
  • Maximize rider lifetime value from acquisition, onboarding, retention, churn, loyalty, and advocacy programs occurred to rider
  • Evaluate and identify problems and opportunities such as operational changes or industry developments that procedures could be improved
  • Maintain a positive attitude focused on rider satisfaction along the rider journey
  • Understand rider needs as well as competitors in the market while addressing these into communication strategies
  • Drive brand values and philosophy through all training and development activities

Qualifications

  • Extremely organized and detail-oriented
  • Excellent interpersonal and communication skills
  • Great product knowledge
  • Multitasking skill with ability to work under pressure
  • Bachelor degree or equivalent
  • 2-5 years of experience in communication, marketing, or related fields
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Benefits & Perks
Flexible hours that suit your pace
Breakfast and lunch provided
Work from home or anywhere
Barista service available daily
MacBook provided for everyone
Afterwork beer available daily
No cap on your annual leave
Yearly company outing trip