Senior Fleet Operations Executive (1-year contract)

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

LINE MAN is the largest local on-demand delivery platform, offering various services including food delivery, groceries delivery, messenger service, taxi service, and even more so in the future.
We are looking for a person who is enthusiastic about end-to-end operations who can ensure a successful growth strategy. In this role, you will get to work collaboratively with the Operations, Marketing, Product, and Engineering team to launch new product features and optimize current features to achieve fulfillment objectives and company goals.

What you’ll Do:

  • Comply end-to-end operations processes to ensure that tasks are delivered in the timely manner and meet quality standards.
  • Maintain driver and rider policy to be up-to-date and initiate further adjustment to reflect current behavior and application changes.
  • Monitor, audit, investigate warning, complaints and appeal cases in every channel, execute actions and perform root cause analysis to improve team’s productivity.
  • Prepare day-to-day verification, proof of delivery and equipment data, monitor and report performance.
  • Conduct day-to-day claim and compensation, monitor and report.
  • Manage Document Verify Admin team and develop team strengths and improve weaknesses. 
  • Develop onboarding training for verification staff and re-training to ensure team’s knowledge is up to date.
  • Review existing training programs, create and update cross functional SOPs , suggest enhancements and modifications to improve engagement, learning to meet the changing needs of the organization.
  • Ensure that training materials and programs are current, accurate, and effective.
  • Effectively communicate with team members and management to align objectives and timeline.
  • Create and update monitoring reports related to quality aspects.

What you’ll Need:

  • 2 years of experience in project management, start-up or operations.  
  • Excellent verbal and written communication skills with strong graphic design ability
  • Experienced and strong understanding of O2O service platforms, especially the food delivery service will be strongly preferred.
  • Data-driven decision mentality and sound business judgment through analytical thinking and modeling ability (Excel skills necessary).
  • Extremely proactive, responsible, organized, and have the ability to work in a fast-paced environment.
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Benefits & Perks
Social Security
Work from home or anywhere
Company Laptop
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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