Senior Fleet Operations Executive

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

LINE MAN is the largest local on-demand delivery platform, offering various services including food delivery, groceries delivery, messenger service, taxi service, and even more so in the future.
We are looking for a person who is enthusiastic about end-to-end operations who can ensure a successful growth strategy. In this role, you will get to work collaboratively with the Operations, Marketing, Product, and Engineering team to launch new product features and optimize current features to achieve fulfillment objectives and company goals.

What you’ll Do:

  • Comply end-to-end operations processes to ensure that tasks are delivered in the timely manner and meet quality standards.
  • Prepare day-to-day verification data, monitor and report performance.
  • Audit and investigate complaints and appeal cases, perform root cause analysis to improve team’s productivity.
  • Manage Document Verify Admin team and develop team strengths and improve weaknesses. 
  • Develop onboarding training for verification staff and re-training to ensure team’s knowledge is up to date.
  • Review existing training programs, suggest enhancements and modifications to improve engagement, learning to meet the changing needs of the organization.
  • Ensure that training materials and programs are current, accurate, and effective.
  • Effectively communicate with team members and management to align objectives and timeline.
  • Build and analyze in house data to help team tackle operation goals.

What you’ll Need:

  • Project management.
  • Excellent verbal and written communication skills with strong graphic design ability.
  • Great product knowledge.
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Benefits & Perks
Flexible hours that suit your pace
Work from home or anywhere
MacBook provided for everyone
No cap on your annual leave
LINE MAN Services Coupon
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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