What you’ll Do:

• Comply end-to-end operations processes to ensure that tasks are delivered in the timely manner and meet quality standards.
• Maintain driver and rider policy to be up-to-date and initiate further adjustment to reflect current behavior and application changes.
• Monitor, audit, investigate warning, complaints and appeal cases in every channel, execute actions and perform root cause analysis to improve team’s productivity.
• Prepare day-to-day verification, proof of delivery and equipment data, monitor and report performance.
• Conduct day-to-day claim and compensation, monitor and report.
• Manage Document Verify Admin team and develop team strengths and improve weaknesses. 
• Develop onboarding training for verification staff and re-training to ensure team’s knowledge is up to date.
• Review existing training programs, create and update cross functional SOPs , suggest enhancements and modifications to improve engagement, learning to meet the changing needs of the organization.
• Ensure that training materials and programs are current, accurate, and effective.
• Effectively communicate with team members and management to align objectives and timeline.
• Create and update monitoring reports related to quality aspects.

What you’ll Need:

• 2 years of experience in project management, start-up or operations.  
• Excellent verbal and written communication skills with strong graphic design ability
• Experienced and strong understanding of O2O service platforms, especially the food delivery service will be strongly preferred.
• Data-driven decision mentality and sound business judgment through analytical thinking and modeling ability (Excel skills necessary).
• Extremely proactive, responsible, organized, and have the ability to work in a fast-paced environment.