What you’ll Do:
- Comply end-to-end operations processes to ensure that tasks are delivered in the timely manner and meet quality standards.
- Prepare day-to-day verification data, monitor and report performance.
- Audit and investigate complaints and appeal cases, perform root cause analysis to improve team’s productivity.
- Manage Document Verify Admin team and develop team strengths and improve weaknesses.
- Develop onboarding training for verification staff and re-training to ensure team’s knowledge is up to date.
- Review existing training programs, suggest enhancements and modifications to improve engagement, learning to meet the changing needs of the organization.
- Ensure that training materials and programs are current, accurate, and effective.
- Effectively communicate with team members and management to align objectives and timeline.
- Build and analyze in house data to help team tackle operation goals.
What you’ll Need:
- Project management.
- Excellent verbal and written communication skills with strong graphic design ability.
- Great product knowledge.