Assistant Fulfillment Operations Manager

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

LINE MAN is the largest local on-demand delivery platform, offering various services including food delivery, groceries delivery, messenger service, taxi service, and even more so in the future.
We are looking for a person who is enthusiastic about end-to-end operations who can ensure a successful growth strategy. In this role, you will get to work collaboratively with the Operations, Marketing, Product, and Engineering team to launch new product features and optimize current features to achieve fulfillment objectives and company goals.

What you’ll Do:

  • Responsible for maintaining overall on-demand services fulfillment rate.
  • Minimize cancellation rate and identifies, analyzes problems in all areas of responsibility and develops solutions to enhance fulfillment rate.
  • Responsible for imposing guidelines for all stakeholders to enhance service level and performance with standard.
  • Design, improve, and maintain Standard Operating Procedures. Make sure all SOPs are aligned with Business Directions.
  • Be a leader for the team to attend the meeting, provide advice and support the relevant team.
  • Perform other duties as assigned to meet business needs.

What you’ll Need:

  • Bachelor's degree in operations management or relevant field.
  • Experience in management, operations, and leadership.
  • Excellent communication and reporting skills.
  • Critical Thinking and Problem Solving Skills.
  • Ability to travel upcountry and abroad on a regular basis.
  • Excellent Thai and English communication skills.
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Benefits & Perks
Flexible hours that suit your pace
Work from home or anywhere
MacBook provided for everyone
No cap on your annual leave
LINE MAN Services Coupon
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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