Payment Operations Admin (6-month Fixed Term Contract)(LINE Pay)

What You'll Do:

• Validate, investigate, and resolve complex payment issues and discrepancies, ensuring high processing accuracy and prompt resolution for escalated cases
• Perform a reconciliation of payment transactions across various channels and proactively resolve systemic unmatched cases on a daily basis
• Responsible for completing assigned duties timely and escalating to leadership if concerns arise with meeting key processing deadlines
• Collaborate with relevant internal stakeholders and external partners to troubleshoot and resolve issues in a systematic and timely manner on payment-related issues
• Support payment operations initiatives and contribute to special projects as assigned

What You'll Need:

• Bachelor’s degree in Logistic/Business/Finance or related fields
• 1–3 years of relevant experience. Fresh graduates who have necessary requirements are welcome
• Proficiency in Microsoft Excel or Google Sheets for data handling
• Strong communication and interpersonal skills
• High attention to detail, well-organized, and able to work independently in a fast-paced environment
• Flexibility to work on assigned schedules, including weekends or unusual hours to handle urgent incidents