Contract and Vendor Management Manager

What you’ll do:

Vendor Management & Strategy

• Develop and execute a comprehensive vendor management framework across the organization.
• Identify, evaluate, and onboard new vendors aligned with business, operational, and technical requirements.
• Conduct vendor risk assessments and implement mitigation strategies proactively.
• Build and maintain strong, collaborative relationships with high-impact vendors.
• Lead Quarterly Business Reviews (QBRs) and vendor scorecard evaluation sessions.
• Ensure continuity, scalability, and reliability of critical vendors.

Contract Management

• Oversee the full contract lifecycle—from drafting and negotiation to approval, execution, and renewal.
• Work with procurement on supplier selection and prepare initial drafts of commercial and service agreements.
• Partner closely with the legal team to validate compliance with legal, regulatory, and corporate standards.
• Ensure strict adherence to SLAs, KPIs, SOWs, pricing terms, and contractual obligations.
• Maintain a centralized contract repository with complete documentation and version control.

Vendor Performance, Compliance & Issue Resolution

• Monitor vendor performance against SLAs and KPIs, ensuring consistent, measurable delivery.
• Provide detailed performance reports, highlight non-compliance, and recommend corrective actions.
• Conduct root cause analysis and enforce contractual penalties when necessary.
• Coordinate with business owners on issue resolution and escalation processes.
• Oversee periodic (daily/weekly/quarterly) tracking and reporting on vendor activities.

Governance, Audit & Risk Control

• Support internal and external audit requirements related to vendors and contracts.
• Ensure all vendor engagement activities comply with corporate policies and regulatory requirements.
• Implement best practices related to vendor due diligence, business continuity, and disaster recovery readiness.
• Promote a culture of structured vendor governance and operational transparency.

Cross-functional Collaboration

• Partner with procurement, finance, operations, legal, IT, and other business units to support sourcing, budgeting, and vendor onboarding needs.
• Facilitate smooth communication between internal teams and vendors to preempt and resolve conflicts.
• Serve as the strategic advisor to stakeholders on vendor capabilities, performance status, and contractual risks.

What you’ll need:

• Bachelor’s degree in Business, Supply Chain Management, Procurement, Engineering, Finance, or a related field.
• Minimum 5 years of progressive experience in vendor management, contract management, or procurement, with at least 3 years in the technology or digital industry.
• Strong knowledge of vendor relationship management, contract negotiation, contract review, and performance frameworks.
• Solid understanding of SLA/KPI structures, risk management concepts, and contract compliance.
• Excellent communication, negotiation, and interpersonal skills with the ability to influence stakeholders at all levels.
• Proven capability to lead cross-functional projects and manage multiple vendors simultaneously.
• Strong analytical and problem-solving abilities, with the capacity to drive root cause analysis and structured improvements.
• Demonstrated leadership with the ability to manage and guide both internal teams and vendor partners.
• Communication in fluent English.