Senior Fraud Operations Executive (LINE Pay)

What you’ll Do:

• Perform investigation of fraud cases detected from detection systems and other channels of which fraud is raised
• Maintain strong knowledge for industrial fraud by staying informed about behavior, industry changes
• Analyze and verify suspicious fraud cases to identify patterns, anomalies and process gaps
• Report on daily fraud trends and cluster characteristics, perform deep dives and write summaries
• Prepare fraud investigation performance periodically or ad-hoc report
• Coordinate with relevant parties such as Payment, Customer Support and Local team to verify information related to fraud cases
• Work with stakeholders to reduce fraud related losses, while maintaining focus on a positive customer experience
• Assist reporting manager in fraud related initiatives and process improvements to ensure smooth execution

What you’ll Need:

• Bachelor’s degree in Logistic/Business/Engineering/Statistics or related fields
• Experience in E-commerce or logistic fraud highly preferred
• 1 to 2 years working experience in related fields.
• Experience with Microsoft's Excel or Google's Sheets will be a big advantage
• Curious and Good eye for detail
• Extremely proactive, responsible, organized and ability to work in a fast-paced environment
• Able to work within provided schedule (5 working days per week)
• Able to work in shift (May have to work during weekends, no more than 5 working days per week)