Assistant Payment Operations Manager (LINE Pay)

What you'll Do:

• Manage day-to-day payment operations to promptly support operational changes, ensuring seamless processing, compliance, and optimization of procedures
• Define and maintain process framework, and workflow ensuring standardization, scalability, and compliance with internal controls and external regulatory requirements
• Collaborate with cross-functional teams to streamline payment workflows and resolve operational challenges
• Effectively communicate business cases and persuade multiple stakeholders to make changes and resolve issues
• Lead and execute operational projects to enhance payment and finance workflows
• Determine training requirements and execute training with other team members, in relation to advance use of relevant systems, processes, and required skillsets for their role
• Ensure services meet or exceed expectations and are delivered following agreed KPIs and SLAs
• Develop and maintain operational reporting dashboards to measure performance

What you'll Need:

• Bachelor’s degree in Engineering, Finance, Economics, or a related field. Master’s degree is a plus
• Minimum of 5 years in Operations management, Financial operations, or similar role, preferably in a marketplace, fintech, or tech-driven company
• Excellent organizational skills and attention to details
• Strong operational skills, including the ability to work with both internal and external users and resolve issues
• Proficiency in data analysis tools e.g., Excel, SQL, Tableau. Python is a plus
• Strong analytical, problem-solving, and decision-making skills, with the ability to thrive in a fast-paced, dynamic environment
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to collaborate effectively across departments and with external partners
• High adaptability and eagerness to take on new challenges