- Set up a team to provide level 2 technical advice and risk assessment based on knowledge of applications, & underlying infrastructure.
- Analyze issues from the Customer Service team (Level 1), identify the nature of the problems, and take necessary actions to resolve them.
- Escalate issues related to software bugs to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
- Develop an understanding of procedures and SLAs for all services supported by the team.
- More than 4 years of experience in application support, DevOps, or SRE team.
- Thorough knowledge of incident/problem/change processes.
- Excellent communication skills both Thai and English fluently and the proven ability to work effectively with all organisational levels.
- Ability to partner with business and technology stakeholders.
Benefits & Perks
that suit your pace Breakfast and
lunch provided Work from home
or anywhere Barista service
available daily MacBook
provided for everyone Afterwork beer
available daily No cap on your annual leave Yearly company