Head of Site Reliability Engineering (SRE)

LINE MAN
Bangkok|Permanent
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About LINE MAN Wongnai

LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.

As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.

Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.

 

Our Head of Site Reliability Engineering (SRE) is a pivotal leadership role responsible for the performance, reliability, and scalability of our critical systems and services. This individual will lead a team of SREs to design, build, and maintain infrastructure, ensuring high availability and optimal performance. The ideal candidate will have a blend of technical expertise, strategic vision, and leadership skills. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What You'll Do:

1. Leadership and Strategy:

  • Develop and execute the SRE strategy to support company goals.
  • Lead and mentor the SRE team, fostering a culture of continuous improvement and innovation.
  • Collaborate with other engineering and product teams to align on priorities and deliverables.

2. Infrastructure and Operations:

  • Oversee the design, implementation, and maintenance of scalable, reliable infrastructure.
  • Ensure the efficient operation of systems, focusing on automation, monitoring, and performance optimization.
  • Implement best practices for incident response and management, including root cause analysis and post-mortems.

3. Performance and Reliability:

  • Define and monitor key performance indicators (KPIs) and service-level objectives (SLOs).
  • Proactively identify and mitigate potential reliability issues before they impact customers.
  • Drive the adoption of robust monitoring and alerting solutions to ensure system health and performance.

4. Security and Compliance:

  • Ensure systems are secure and compliant with relevant regulations and standards.
  • Collaborate with the security team to implement and maintain best-in-class security practices.
  • Collaboration and Communication.
  • Act as a liaison between engineering, product, and other key stakeholders.
  • Communicate effectively with technical and non-technical audiences, including executive leadership.

 

What You'll Need:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • Minimum of 10 years of experience in software engineering, infrastructure, or operations roles.
  • At least 5 years in a leadership position within a high-growth technology company.
  • Deep understanding of cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker).
  • Proficiency in scripting and programming languages (Python, Go, Ruby, etc.).
  • Experience with CI/CD pipelines, infrastructure as code (Terraform, Ansible), and monitoring tools (Prometheus, Grafana, Datadog).
  • Strong leadership and people management skills.
  • Excellent problem-solving and analytical abilities.
  • Effective communication and collaboration skills.
Apply Now
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LINE MAN Wongnai
people-recruit-public@lmwn.com
195 One Bangkok Tower 4, Witthayu Road, Lumphini, Pathumwan, Bangkok, 10330, Thailand
LINE MAN Technology (连曼)
people-recruit-lmtech@lmwn.com
10F.Nami B/D, NO.3 Huoju Road, Hi-tech Zone Dalian, China. 中国辽宁省大连市高新园区纳米大厦10F
LINE Pay
linepay-recruitment@lmwn.com
195 One Bangkok Tower 4, Witthayu Road, Lumphini, Pathumwan, Bangkok, 10330, Thailand
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