Search Operation Specialist

What you’ll Do:

• Understand how human labeled data will improve Search, and how data will be used by algorithms.
• Responsible for setting up and managing operational processes of data evaluation and labeling projects.  Produce and optimize project guidelines, SOPs and training plans.
• Be hands-on in evaluating and labeling data accurately and consistently, to be able to guide a small team on these tasks, work closely with search developers, search PM, and the labeling team.
• Able to make judgment calls on difficult or unclear edge cases.
• Analyze data, give timely feedback of problems and propose solutions to achieve the search project metrics.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support good product decisions.
• Work closely with data engineers to make sure we collect the right data to produce relevant business insights.
• Leverage data to analyze, identify and support recommendations for growth.

What you’ll Need:

• For Search Operation Specialist, minimum 3 years of experience in data and analytics.
• Excellent presentation skills to executives & individual contributors.
• Strong technical aptitude as well as willingness to be a hands-on learner.
• Must be highly reliable, organized, have good initiative and project management skills.
• Logical, highly detail-oriented and quality focused.
• Native Thai speaker (labeling and evaluation is primarily in Thai), Excellent communication and interpersonal skills in English.
• Strong learning ability and interest to develop a deeper understanding of search engines and food delivery apps.
• Ability to extract data for analysis (using SQL) and ability to analyse data independently is critical.
• Strong sense of responsibility and able to work in a fast-paced environment.
• Experience working in a product analytics team is preferred.