Customer Support Supervisor

Bangkok

|Permanent

Responsibilities

Manage team members, develop team strengths and improve weaknesses
Provide team coaching to ensure existing and new products knowledge efficiency.
Check the timely handling of all customer services jobs including voice and non-voice productivities, ensuring that SLA targets are met
Monitor CS Agent contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner
Supporting all daily routine tasks, also supporting CS’s for complicated and complaint case handling
Monitor the accurate preparation and timely submission of work reports
Update and briefing of CS agents of news/changes in products and organizations
Prepare CS Agents related daily, weekly and monthly reports as required
Manage team roaster and day off and provide weekly resources allocation to managers and assistant manager
Provide Team and individual performance information to Managers, Assistant Manager and Members as required
Perform other duties and special assignments as required

Qualifications

3 years working experience in customer service, customer support, call center or a related field
Be a Role model with Can-do attitude
Efficient computer skills with Google drive tools as a minimum (typing while listening would be an advantage)
Pleasant manner and a clear speaking voice
Good communication and interpersonal skill
Ability to think quickly, remain calm and handle situations under pressure.
Work experience Senior/Supervisor Role will be advantage

Benefits & Perks

Flexible hours that suit your pace

Breakfast and lunch provided

Work from home or anywhere

Barista service available daily

MacBook provided for everyone

Afterwork beer available daily

No cap on your annual leave

Yearly company outing trip

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