- Manage team members, develop team strengths and improve weaknesses
- Provide team coaching to ensure existing and new products knowledge efficiency.
- Check the timely handling of all customer services jobs including voice and non-voice productivities, ensuring that SLA targets are met
- Monitor CS Agent contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner
- Supporting all daily routine tasks, also supporting CS’s for complicated and complaint case handling
- Monitor the accurate preparation and timely submission of work reports
- Update and briefing of CS agents of news/changes in products and organizations
- Prepare CS Agents related daily, weekly and monthly reports as required
- Manage team roaster and day off and provide weekly resources allocation to managers and assistant manager
- Provide Team and individual performance information to Managers, Assistant Manager and Members as required
- Perform other duties and special assignments as required
- 3 years working experience in customer service, customer support, call center or a related field
- Be a Role model with Can-do attitude
- Efficient computer skills with Google drive tools as a minimum (typing while listening would be an advantage)
- Pleasant manner and a clear speaking voice
- Good communication and interpersonal skill
- Ability to think quickly, remain calm and handle situations under pressure.
- Work experience Senior/Supervisor Role will be advantage
Benefits & Perks
Flexible hours
that suit your pace Work from home
or anywhere MacBook
provided for everyone No cap on
your annual leave Barista service
available daily Afterwork beer
available daily Yearly company
outing trip 
